Our Policies
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Private Policy
At Open Blind Solutions, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit our website or interact with our services.
This policy applies to information collected:
Through our website
Via email, phone, text, or other digital communication with our business
This policy does not apply to information collected:
Offline or through other means outside our website
On third-party websites or services that may be linked from our site. By using our website, you agree to the terms outlined in this Privacy Policy.
Information We Collect
We may collect personal information that you voluntarily provide when you:
Fill out a contact or quote request form
Communicate with us via email, phone, or text
Request information about our window coverings or services
This information may include:
Name
Email address
Phone number
Address (when required for service or installation)
Any details related to your project
We may also collect limited technical data such as IP address, browser type, and device information to improve website performance and user experience.
How We Use Your Information
Your information is used to:
Provide quotes and fulfill service requests
Communicate with you about your project
Improve our products, services, and website experience
Send relevant updates or promotional offers (only when appropriate)
Maintain security and prevent fraudulent activity
How We Share Information
We do not sell your personal information.
We may share information only when necessary with:
Trusted service providers (e.g., payment processing or scheduling tools)
Product manufacturers or suppliers (if required for your order)
Professional advisors (accounting, legal, etc.)
Authorities when required by law
Payment Information
All payment details are collected directly from you and handled securely.
We use this information to:
Process payments
Complete orders and services
Prevent fraud and maintain transaction security
Payment information may be shared with trusted third-party processors strictly for the purpose of completing transactions.
Return Policy
All of our window coverings and screens are custom-made to fit your specific space and preferences. Because of this, we do not accept returns on custom products unless they are defective or damaged at the time of installation.
If there is an issue:
We will assess the situation promptly
Repair or remake the product if necessary
Ensure the final result meets our quality standards
Data Security
We take reasonable steps to protect your personal information using secure systems and industry-standard practices. While no method of transmission is 100% secure, we are committed to safeguarding your data.
Contact Information
If you have any questions, feedback, or concerns regarding our Privacy Policy or Return Policy, please contact us using the details below. We are committed to responding promptly and providing clear, helpful information regarding your inquiry.